Policies
Shipping Policy
This policy explains how orders are prepared and delivered. Rates and timelines are confirmed with every order before payment. Placeholders are marked for information only the boutique can provide.
[Effective date to be added]
Order confirmation
Every order is reviewed personally. Before an order is finalized you will receive confirmation of the item, total, estimated completion window and delivery method.
Made-to-order and custom pieces
Custom wigs, cranial prostheses and made-to-order units require construction time. Your estimated window is provided in writing. [Add your typical production window.]
Rates and methods
[Add your shipping rates and carriers.] Shipping is calculated based on destination and method selected at confirmation.
Tracking
Tracking details are shared once an order ships. You can also check the status of an order using the order status page with your order number and email address.
Local delivery and pickup
Local options in the Detroit area may be available by arrangement. [Add pickup location details when confirmed.]
Damaged or missing shipments
Please report damage within 48 hours of delivery with photographs of the packaging and item so a claim can be opened with the carrier.